• Privacy Policy

    Last updated:

    Mzansi Pixelab, a multimedia studio by Fox Arteffects Company based in South Africa, respects your privacy and is committed to handling personal information responsibly. This policy explains what we collect, how we use it, when we share it, and the choices you have when you use our website, submit a quote request, contact our team, join our mailing list, or interact with our chat tools.

    1. Who this policy applies to

    This policy applies to visitors, leads, clients, and other users who interact with our website, quote forms, sales forms, feedback forms, newsletter signup, and support or chat experiences.

    2. Information we collect

    Depending on how you interact with us, we may collect:

    • Identity and contact details such as your name, surname, email address, phone number, company name, and physical address.
    • Project and service enquiry details such as the service or services you select, your tier preference, timeline, budget range, project message, and optional scope inputs you submit for quote estimation.
    • Sales enquiry details you submit when requesting pricing or contacting sales.
    • Feedback information such as your rating, comments, and the email address you choose to provide with feedback.
    • Marketing preferences, including whether you choose to hear from us by joining our mailing list.
    • Device and usage data such as IP address, browser type, pages visited, referring links, session activity, and general interaction data collected through cookies, pixels, analytics tools, and similar technologies.
    • Preference data stored on your device, such as selected language and certain website settings.

    3. How we collect information

    • Directly from you when you complete forms or contact us.
    • Automatically when you browse our website through cookies, analytics tags, pixels, local storage, and similar technologies.
    • Through chat and support tools when you start or continue a live chat interaction.

    4. How we use your information

    • To respond to quote requests, sales enquiries, support messages, and general contact submissions.
    • To prepare estimates, understand project scope, and deliver requested services.
    • To improve our website, content, offers, and user experience.
    • To analyse website performance, audience behaviour, and campaign effectiveness.
    • To manage chat conversations and customer support interactions.
    • To send marketing or newsletter communications where you have chosen to receive them or where we are otherwise permitted to do so.
    • To maintain security, prevent abuse, troubleshoot issues, and comply with legal obligations.

    5. Marketing and mailing list choices

    If you join our mailing list or choose to receive updates from us, we may send you service updates, studio news, offers, and other marketing content related to Mzansi Pixelab. You can opt out of marketing emails at any time by using the unsubscribe option in the message or by contacting us directly.

    6. Cookies, pixels, analytics, and local storage

    We use cookies, pixels, analytics scripts, and local storage to remember preferences, measure traffic, understand how visitors use the site, and improve performance and marketing effectiveness.

    These technologies may include services such as Google Analytics, Meta Pixel, and website chat tooling. They can collect information such as IP address, browser details, pages viewed, session activity, device data, and approximate location inferred from technical signals.

    We also use local storage for practical website functions such as saving language or interface preferences and supporting certain cached website behavior.

    You can manage cookies through your browser settings. Blocking some cookies or local storage features may affect parts of the website.

    7. Third parties and service providers

    We may share personal information with trusted third-party providers who help us operate the website, manage communications, analyse performance, host services, process enquiries, or provide chat and marketing tools. These providers may only use the information as needed to provide services to us or as otherwise permitted by law.

    We may also disclose information if required to do so by law, to protect our rights, to investigate abuse or fraud, or in connection with a business restructuring or transfer.

    8. International or cross-border processing

    Some of our service providers may process or store data outside South Africa. Where this happens, we aim to work with providers that apply appropriate security and privacy safeguards for the services they deliver.

    9. How long we keep information

    We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including to respond to enquiries, manage projects, keep internal records, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of record and the purpose for which it was submitted.

    10. Your rights and choices

    Subject to applicable law, you may have the right to:

    • Request access to the personal information we hold about you.
    • Ask us to correct or update inaccurate information.
    • Ask us to delete information where we are not required to keep it.
    • Object to certain processing or ask us to restrict it.
    • Withdraw consent where processing is based on your consent.
    • Opt out of marketing communications at any time.
    • Lodge a complaint with the relevant regulator if you believe your information has not been handled lawfully.

    11. Security

    We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No website, software platform, or online data transfer is completely secure, so we cannot guarantee absolute security.

    12. Children’s privacy

    Our services are generally intended for businesses, organisations, and adults. We do not knowingly collect personal information from children in a way that is not permitted by applicable law. If you believe a child has submitted personal information to us without proper permission, please contact us so we can investigate and take appropriate steps.

    13. Third-party links

    Our website may link to third-party websites or platforms. We are not responsible for their content, privacy notices, or security practices, and we encourage you to review their policies separately.

    14. Changes to this policy

    We may update this privacy policy from time to time to reflect changes in our services, data practices, legal requirements, or website features. When we make material changes, we will update the date shown at the top of this page.

    15. Contact us

    If you have any questions, concerns, or privacy-related requests, please contact us at hello@mzansipixelab.co.za open_in_new .